Retrieve Assets From Field Locations 

IT Asset Retrival

Case Study: CNE manages the reverse logistics process for a global broadband consumer business


A large multimedia company had a problem. They needed an effective reverse logistics process to help collect set-top boxes (STB’s) that were issued to customers across the country that allowed users to connect to their cable services.

CNE delivers creative solutions for clients

The CNE team understood the challenge and teamed with the client to set up a reverse logistics operation with multiple collection sites to collect all STB’s from the field. CNE managed all material flows, extraction of hard disk drives (HDD), their data erasure, re-marketing and resale, as well as the recycling of scrap materials through R2 certified downstream vendors.

Due to regulatory requirements, the client needed to retrieve all devices from the field. Collecting devices from consumers in rural and remote locations is extremely expensive. CNE developed a creative program to solve this issue for the client. We designed a unique protective shipping bag, mailer correspondence with instructions on how the customer can return the equipment, and teamed with the client's IT department to create databases of consumer addresses targeted for retrieval.

CNE then created a special program with the US Postal Service (USPS) where the returned bags containing STB’s were palletized, aggregated, and returned to CNE for processing. CNE even negotiated favorable shipping rates with the USPS to substantially reduce the cost of retrieving the equipment from the field. The total cost of retrieval was reduced by 73% and the program has been extremely successful for the client.

To learn how CNE can develop a custom program for your organization, contact us.