IT Lifecycle Management - Maintain
Maintaining equipment and devices in the field is an important stage in the IT lifecycle process, extending the longevity of IT equipment and the ultimate resale value of devices.
CNE’s proprietary IT system makes digital asset management planning, execution, and maintenance programs easy and transparent, right from initial hardware deployment. Our proprietary SaaS based tracking system manages a devices lifecycle − capturing asset and configuration information − while identifying the timeline for maintenance schedules, parts replacement, and ultimate asset disposition.
CNE’s IT lifecycle maintenance support solutions include:
• Warranty Management
• Advance Exchange
• Repair
• Technology Refresh
Warranty Management
CNE expertly manages a devices deployment and return, leveraging our proprietary IT system. If a device experiences a hardware failure while deployed, the device is quickly exchanged with a fully functional replacement. CNE will review and test the returned device to determine if a failure occurred and if the device or components in question are under manufacturer warranty. Repairs and/or warranty claims will then be made, with the system refurbished to “like new” status and redeployed back into your technology ecosystem.
For OEMs and ODMs, warranty management also includes product returns in the form of whole systems, components, or accessories. CNE can help manage returned materials through testing and screening of devices to recover value from working systems and/or components. With a focus on reuse, CNE strives to recover and remarket materials in the secondary market.
Advance Exchange
Advance exchange programs provide a replacement unit/device for malfunctioning equipment that cannot immediately be evaluated or repaired. The advance exchange concept allows customers to replace complete systems quickly and efficiently, decreasing downtime while keeping customer satisfaction levels high.
CNE will receive and evaluate returned hardware and process according to manufacturer specifications and warranty. Comparable to warranty management, Repairs are made with the system/hardware refurbished to “like new” status and redeployed back into the organization as advance exchange equipment or sold in the secondary market as refurbished equipment.
Repair
CNE provides repair and refurbishment services for nonfunctional equipment that hold potential remarketing value. Utilizing market data and intelligence, CNE will identify products and components that hold remarketing value and identify for repair. Items that hold no value or cannot be repaired are properly recycled though our R2 certified downstream partners, following our zero-landfill policy.
Repairs include the replacement of defective components (memory, hard drives, CPUs, etc.) and refurbishment (replacement of keyboards, reskinning, cleaning, etc.) to return the device back to like new condition. Recovered materials are then remarketed through CNE’s global remarketing network.
Technology Refresh
CNE simplifies system and technology refreshes throughout an organization. If devices were deployed through CNE, then upgrade schedules are managed based on an agreed upon refresh timeline. For new refresh engagements, CNE will collect devices while our system captures relevant asset and configuration information for ultimate disposition through our IT asset disposition process.
For networking equipment, CNE specializes in data center decommissioning projects. Deinstallations are managed by CNE employees with devices carefully removed, documented, packaged, and transported via secure carrier to a CNE facility for processing. Equipment is tested, storage devices erased, and remarked through our global remarketing network.
Why Choose CNE?
CNE has the warranty management, advance exchange, repair, and technology refresh services to help your team mange the IT lifecycle and recover value. We can even create custom sustainable programs that help your organization recover hidden value from your reverse supply chain − for materials you’re most likely recycling today.
